Your Advocate at City Hall: How the Ombudsman Supports Detroit’s Quality of Life

“The Office of the Ombudsman was created to restore public trust and give the people a voice.” With those words, Sherry Gay-Dagnogo, M.Ed., steps into her role as Detroit’s new City Ombudsman grounded in history, purpose, and lived experience. Established in 1974 in the aftermath of the 1967 uprising, the Office of the Ombudsman exists to serve as an independent advocate for residents and Detroit-based businesses navigating challenges with city departments. From water and sewerage concerns to property taxes, licensing, public works, and housing issues, the Ombudsman’s office is empowered by the City Charter with investigative and subpoena authority to ensure fairness, accountability, and justice. Drawing on decades of service as a city staffer, educator, legislator, school board candidate, and community leader, Gay-Dagnogo brings a people-centered approach focused on education, access, and systemic problem-solving. Her vision prioritizes meeting Detroiters where they are—both inside City Hall and out in neighborhoods—so residents understand their rights, the responsibilities of city departments, and how to resolve issues that impact their quality of life. Under her leadership, the Ombudsman’s office is positioned as a true champion for Detroiters, strengthening trust, transparency, and community well-being across the city.